SHIPPING
Policies
1.INTRODUCTION
Welcome to Dianoche Pte Ltd. We specialize in offering both new and pre-owned diamond and gem jewelry, as well as loose diamonds. Our commitment is to provide you with high-quality products and exceptional customer service. Please review our policies below to ensure a seamless shopping experience.
2.SHIPPING POLICY
Domestic Shipping:
For customers within Singapore, standard shipping rates and times apply. High ticket items will be delivered by a taxi, and in some cases, by an employee for added security and convenience.
International Shipping:
All international shipments are sent via a 100% insured express service to ensure the safety and timely delivery of your purchase.9
Processing Time:
We ship orders within 2 working days, unless modifications such as resizing are requested by the customer.
3. ADDITIONAL SERVICES
Ultrasonic Cleaning:
Customers are always welcome to visit us for a free ultrasonic cleaning of their jewelry, ensuring it remains sparkling and well-maintained.
4. CONTACT US
For any queries or concerns related to your purchase, shipping, returns, or our policies, please contact our customer service team. We're here to assist you and ensure a smooth shopping experience.
OUR STORE
Opening Hours:
Mon - Fri: 9:30AM-6:30PM
Closed on Public Holidays
By Appointment Only*
Contact Us:
ABOUT
All rightsreserved. Copyright © 2016-2023 Dianoche PT LTD.